HOW TO PREPARE "CRISIS MANAGEMENT PLAN"

HOW TO PREPARE "CRISIS MANAGEMENT PLAN"

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CMP




Note : It's a sample one. Modification is needed as per organizational requirement.


1. General. 


Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders or the general public. Crisis Management (Mgt) Plan (CMP) plays a very vital role to provide proper security of an org. That's why it is very important to as to how we can become confident in preparing the CMP of an org.


2. Aim. 


To prepare crisis management plan. 


3. Situation Assessment. 


Majority of crime involves petty theft, “smash and grab” incidents, and armed robberies, gunfire, violence. Posing specific threats like kidnapping/ hostage to the Government, UN and risking damaging consequences.


4. Planning. 


Following planning need to be formulated in advance for responses to as many potential crisis as possible:



a. Contingency Plan.
CMP


Contingency Plan need to be prepared in advance as part of Crisis Management Plan for various crisis likely to be created in a given environment and area that will help to manage a crisis within shortest possible time.



b. Continuity Plan. 


Continuity Plan need to be made ready to keep the organization run smoothly during and after the crisis. 



5. Formulation of Team. 


A Crisis Management Team (CMT) has to be formulated with the trained personnel as follows:



a. Crisis Manager.



b. Crisis Coordinator.



c. Field Representative.



d. Media Coordinator.



e. Security Advisor.



f. Logistic Manager.



g. Record Keeper.



6. Types of Crysis. Terrorist Attack/ Hostage.



7. Engage. I



involving as many stakeholders as possible in all planning and action stages will enhance to manage a crisis which may be as follows:



a. Crisis Management Team.



b. Government Authority.



c. Partner and Donor Organization.



d. Law Enforcement Agencies.



e. Public Leader.




f. Social Media.



8. Plan. Outline of the Crisis Management Plan may be as follows:



a. Defining the prob.



b. Brainstorming poss solution.



c. Eliminating unacceptable solutions.



d. Choose a solution that both the negotiator and person in crisis finds acceptable. 



e. Plg the Implementation.



f. Carrying out the plan.



9. Possi Incident Response. As follows: 



a. Denial of entry to suspicious pers.



b. Access con.



c. Monitoring and respond to intrusion and safety alarms.



d. Patrolling the designated areas or premises.



e. Maintaining guard post records and logs.



f. Preparation of incident reports.



g. Providing first aid.



h. Calling for Medical help if need.



i. Arranging round the clock functional control centre.



10. Course of Action (COA). COA may be as follows:

CMP



a. Establishing Communication and Developing Rapport.



Actively listening to what the group/ person/ hostage taker is saying. A negotiator need to be able to reflect the subject’s feeling. This will most likely help to act upon the suggestion of the negotiator thereby resolving the crisis.



b. Buying Time. 


“Time is the crisis negotiator’s greatest ally’. The passage of time alone usually decreases stress and emotional level and sets the stage for achieving the goals of crisis intervention. In law enforcement circle ‘ buying time is known as ‘ verbal containment ’or the process of keeping the person in crisis ‘occupied’ via ongoing discussion with the negotiator.


c. Defusing Intense Emotions. 


Listening for and addressing the intense emotions behind the content is crucial in influencing the person’s behavior in crisis situation.



d. Gathering Intelligence. 


This relates to the ongoing assessment of the crisis situation in order to:


(1) Ascertain the lethality or potential harm to the person in crisis.


(2) Identifying precipitating events and formulate proposed COA and post crisis options. Intelligence gathering is accomplished through communication with the person in crisis and by investigation the background of the person via interviews (family, friend or coworker) and record check (criminal, civilian).


11. Problem Solving. 


Once emotions are better controlled, communication has been established and the triggering events has been identified and discussed, the subject is more likely to be receptive to problem solving.


12. Tactical Verses Negotiated Resolution. 


A tactical response refers to action taken by Armed Forces. Most of the situation – negotiated resolution bring better results.


13. Lesson Learnt. 


Learning from crisis to effect change and help to prepare the contingency plan for an organization.



NOTES:
cmp


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