Advanced Communication Skills
Advanced Communication Skill
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| Md. Lutful Huda |
1. Assertive Behaviour. It is important to note that good interpersonal skills mean you need to be aware of the different ways of communicating and the different response each approach might provoke.
2. Passive Behaviour. submissive behaviour is to avoid perceived conflict and to please others. This involves failing to stand up for your rights.
3. Aggressive Behaviour. Aggressive behaviour fails to consider the views or feelings of other individuals. Those behaving aggressively will rarely show praise or appreciation of others and an aggressive response tends to put others down.
4. It is important to remember that any interaction is always a two way process and therefore your reactions may differ, depending upon your relationship with the other person in the communication. You may for example find it easier to be assertive to your partner than to your boss or vice versa. However, whether it is easy or not, an assertive response is always going to be better for you and for your relationship with the other person. We must learn more about the key communication skills you need to be an effective communicator.
5. Assertive behaviour is based on self confidence and respect for others. Views and thoughts are formed by the genes and by how the brain has been modelled by experience. The brain is full of prejudices of thought and cognitive reflexes. This knowledge of how views are formed should help you be more gentle and tolerant, while expecting other to respect your views.
6. There are times in life when assertive behaviour is not the best course of action; however, in the vast majority of cases, it will produce the best results. If you want to improve your assertiveness, it pays to have a clear idea of what assertive behaviour looks like. When you have a clear idea, you can identify which areas need the greatest work. Pick one area at a time, focus on improving that area, then move on to the next. It takes time and effort to become more assertive but with each small step forward, you will see great improvements in the quality of your relationships. Becoming more assertive will also allow you to improve your time management and reduce your stress. An Includes Following:
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| Md. Lutful Huda |
7. There are many aspects of assertive behaviour. Here are few important ways of advanced communications skills if you can master, you will see massive improvements in the quality of your relationships appended below:
A. Seek and Take Responsibility. Responsibility educates. Nobody can make you feel any particular way. If you blame others for your feelings, it comes across as an attack and they go on the defensive. This closes down the channels of communication. Rather than blame, take ownership of your feelings.
B. Use Constructive Feedback. It is often necessary to offer negative feedback and express disappointment. Constructive feedback allows you to adopt assertive behaviour, and express your views in a constructive manner, which encourages improvement by seeking an effective solution which works for both parties. Focus on the solution rather than the problem.
C. Suggestions/ Solutions. Rather than impose your own will on others, you can invite suggestions and solutions from them. Even if you cannot implement their ideas, you allow them to feel valued by seeking and considering their ideas.
D. Use Welcoming Tone. Have a warm tone of voice, it tells others that you welcome their views and are happy to engage in conversation with them.
E. Use Appropriate Volume. In your voice, If you are too loud, you come across as aggressive. If you are too quiet, you come across as timid and lacking in confidence. Where possible, you should select an appropriate location for your communication.
F. Speak Fluently. When you are using assertive behaviour, you are calm and confident. One clear sign of this is that you speak fluently. Fluent speaking is a sign that you have confidence in your message and you are calm about the situation.
G. Maintain Eye Contact. Appropriate eye contact signals attentiveness, confidence and trustworthiness. Maintain consistent eye contact but keep it gentle and inviting. Avoid staring or excessive looking away.
H. Facial Expressions. Your facial expressions should be consistent with the message you’re delivering. This consistency communicates honesty and sincerity.
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Prepared by Major (R) Md. Lutful Huda, presently Chairman of TIDAC and Dreamwork Limited, Chief Editor of 'Crime and Judgement' Magazine
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